USSD Call Forwarding Deactivation: India’s Move to Safeguard Against Cyber Fraud

The Department of Telecommunications (DoT) has recently taken a step to tackle the surge in online fraud cases across the country. To counter various incidents of fraud resulting from illegal call forwarding, the authorities have required all telecom operators in the country to allow their USSD-based call forwarding services to be deactivated from April 15, 2024.  

In other words, USSD (Unstructured Supplementary Service Data) is a technology that makes it possible for mobile users to gain access to a wide variety of services provided by phone networks by dialling shortcodes such as *401#. Criminals impersonate customer support to trick users into dialing this code followed by their number and into being tricked by them. 

As a result, the fraudster will usually be able to receive all phone calls and forward them to him. The USSD (Unstructured Supplementary Service Data) is commonly used by users to check balances, block numbers, and other information with the option of dialling simple codes. As a result, such social engineering attacks are vulnerable to this particular system by the DoT. 

Several services can assist users with this, including call forwarding, as well as phone number rerouting. In addition to checking mobile phone balances and IMEI numbers, the service is also commonly used to check the health of mobile phones. An order has been issued as a result of an ongoing investigation into fra

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