The Telecom Regulatory Authority of India (TRAI) has officially approved a long-awaited proposal from the Department of Telecommunications (DoT) to introduce a feature that will display the caller’s name by default on the receiver’s phone screen. Known as the Calling Name Presentation (CNAP) feature, this move is aimed at improving transparency in phone communications, curbing the growing menace of spam calls, and preventing fraudulent phone-based scams across the country.
Until now, smartphone users in India have relied heavily on third-party applications such as Truecaller and Bharat Caller ID for identifying incoming calls. However, these apps often depend on user-generated databases and unverified information, which may not always be accurate. TRAI’s newly approved system will rely entirely on verified details gathered during the SIM registration process, ensuring that the name displayed is authentic and directly linked to the caller’s government-verified identity.
According to the telecom regulator, the CNAP feature will be automatically activated for all subscribers across India, though users will retain the option to opt out by contacting their telecom service provider. TRAI explained that the feature will function as a supplementary service integrated with basic telecom offerings rather than as a standalone service. Every telecom operator will be required to maintain a Calling Name (CNAM) database, which will map subscribers’ verified names to their registered mobile numbers.
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