The Rise in IT Helpdesk Scams: What Can Users Do?

 

Over 37,500 complaints concerning phoney tech-support scams were filed in the United States last year alone, resulting in losses of over $924 million, according to the latest FBI’s Internet Crime Report. 

In this piece, we’ll look at how these scams work, the risks they bring, and how you can prevent them. 

Modus operandi

In this scheme, scammers generally mimic technical or customer-service representatives from prominent corporations, most often in the tech industry. This allows fraudsters to utilise impressive-sounding phrases and technical information that the common user cannot understand.

The most typical pretext used by fraudulent tech-support scammers to contact potential victims is claiming to have discovered a problem with the latter’s computer. For example, fake employees of a software developer or a well-known antivirus company call you and tell you that they have discovered malware on your computer,

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This article has been indexed from CySecurity News – Latest Information Security and Hacking Incidents

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