My colleague Raghavendra Cherupalli will be at APWG eCrime next month sharing a paper based on our research into the Facebook Groups where illicit Indian Call Centers share “Crime-as-a-Service” offerings with one another.
In our paper, “Classification of Cybercriminal Posts Using Large Language Models: A Comprehensive Study on Tech Support Scam Marketplaces,” Raghavendra will be sharing how he and the team have categorized 380,000 posts from 90 of these groups to determine the nature and most prominent trends in these groups. Since our initial dataset was gathered, my colleagues at DarkTower have gathered nearly a million additional posts from hundreds of similar Facebook groups. (And yes, we’ve reported these groups to Meta, who has terminated a few dozen, but hundreds more reports were rejected as “not violating community standards.) We can’t wait to get Raghavendra to run his analysis on the expanded dataset!
What type of groups and posts are we talking about? Here’s a sampling:
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