Overview: Check Point researchers have identified a new phishing campaign that exploits Microsoft’s “Dynamics 365 Customer Voice,” a customer relationship management software product. It’s often used to record customer calls, monitor customer reviews, share surveys and track feedback. Microsoft 365 is used by over 2 million organizations worldwide. At least 500,000 organizations use Dynamics 365 Customer Voice, including 97% of Fortune 500 companies. In this campaign, cyber criminals send business files and invoices from compromised accounts, and include fake Dynamics 365 Customer Voice links. The email configuration looks legitimate and easily tricks email recipients into taking the bait. As part […]
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