Ingram Micro Faces Major Outage Following Ransomware Incident

An assault on Ingram Micro’s global network started on July 3, which crippled parts of the company’s global network as well as disrupted its ordering portals and customer service channels. Ingram Micro is currently restoring critical systems. 

It became evident that the disruption was caused first when clients were suddenly unable to place orders or communicate with account teams via standard telephone lines, particularly resellers and managed service providers that rely heavily on the distributor’s platforms. 

A wide array of regional websites became unavailable as a consequence of the outage, which forced them into maintenance mode landing pages that offered only minimal contact information for sales and technical support, emphasising the extent of the damage and how urgent it was to get them back online. 

A ransomware attack that began on July 3 triggered widespread disruptions across Ingram Micro’s global infrastructure, severely affecting the ability of company to support its partners and customers.
As a first sign of trouble, customers began experiencing difficulties placing orders and getting in touch with account representatives through standard communication channels, especially resellers and managed service providers, which comprise a substantial portion of the company’s customer base. 

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