How to Build Secure Knowledge Base Integrations for AI Agents

Done well, knowledge base integrations enable AI agents to deliver specific, context-rich answers without forcing employees to dig through endless folders. Done poorly, they introduce security gaps and permissioning mistakes that erode trust.

The challenge for software developers building these integrations is that no two knowledge bases handle permissions the same way. One might gate content at the space level, another at the page level, and a third at the attachment level.