A 54-year-old resident of Shipra Suncity, Indirapuram, Ghaziabad, fell victim to a sophisticated eSIM fraud that resulted in the loss of ₹18.48 lakh from her bank accounts. Arti Kaul was targeted by cybercriminals who posed as Airtel customer service representatives to execute an elaborate SIM swap scam.
Fraudulent call
On August 29, 2025, at approximately 1:00 PM, Kaul received a phone call from fraudsters claiming to be Airtel representatives. The callers convinced her that she needed to upgrade her SIM card from 4G to 5G as per company policy, presenting the upgrade as mandatory. Unaware of the deceptive nature of the call, Kaul stayed on the line with the fraudsters throughout the process.
Technical manipulation
At 1:10 PM, Kaul received an SMS from Airtel containing an OTP for eSIM card activation. Following this, she received a long numerical message on WhatsApp, along with subsequent SIM card updat
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