The European Commission has accused Meta Platforms, the parent company of Facebook and Instagram, of violating the European Union’s Digital Services Act (DSA) by making it unnecessarily difficult for users to report illegal online content and challenge moderation decisions.
In its preliminary findings, the Commission said both platforms lack a user-friendly “Notice and Action” system — the mechanism that allows people to flag unlawful material such as child sexual abuse content or terrorist propaganda. Regulators noted that users face multiple steps and confusing options before they can file a report. The Commission also claimed that Meta’s interface relies on “dark patterns”, which are design features that subtly discourage users from completing certain actions, such as submitting reports.
According to the Commission, Meta’s appeal process also falls short of DSA requirements. The current system allegedly prevents users from adding explanations or submitting supporting evidence when disputing a moderation decision. This, the regulator said, limits users’ ability to express why they believe a decision was unfair and weakens the overall transparency of Meta’s content moderation practices.
The European Commission’s findings are not final, and Meta has the opportunity to respond before any enforcement action is taken. If the Commission confirms these violations, it could issue a non-compliance decision, which may result in penalties of up to 6 percent of Meta’s global annual revenue. The Commission may also impose recurring fines u
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