The DragonForce ransomware group has breached a managed service provider (MSP) and leveraged its SimpleHelp remote monitoring and management (RMM) tool to exfiltrate data and launch ransomware attacks on downstream clients.
Cybersecurity firm Sophos, which was brought in to assess the situation, believes that attackers exploited a set of older vulnerabilities in SimpleHelp—specifically CVE-2024-57727, CVE-2024-57728, and CVE-2024-57726—to gain unauthorized access.
SimpleHelp is widely adopted by MSPs to deliver remote support and manage software deployment across client networks. According to Sophos, DragonForce initially used the compromised tool to perform system reconnaissance—gathering details such as device configurations, user accounts, and network connections from the MSP’s customers.
The attackers then moved to extract sensitive data and execute encryption routines. While Sophos’ endpoint protection successfully blocked the deployment on one customer’s network, others were not as fortunate. Multiple systems were encrypted, and data was stolen to support double-extortion tactics.
In response, Sophos has released indicators of compromise (IOCs) to help other organizations defend against similar intrusions.
MSPs have consistently been attractive targe
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