Millions of Co-op members are being urged to remain vigilant following a significant cyberattack that led to a temporary shutdown of the retailer’s IT infrastructure. The company confirmed that the breach resulted in unauthorized access to sensitive customer data, although it emphasized that no financial or account login information was compromised.
Shirine Khoury-Haq, Chief Executive Officer of Co-op, addressed members directly, expressing regret and concern over the breach. She assured customers that the company’s core operations were largely unaffected by the attack and that members could continue to use their accounts and services as normal. However, she acknowledged the seriousness of the data exposure, which has affected both current and past members of the Co-op Group.
“We deeply regret that personal member information was accessed during this incident. While we’ve been able to prevent disruption to our services, we understand how unsettling this news can be,” Khoury-Haq stated. “I encourage all members to take standard security precautions, including updating their passwords and ensuring they are not reused across platforms.”
According to an official statement from Co-op, the malicious activity targeted one of their internal systems and successfully extracted customer data such as names, contact information, and dates of birth. Importantly, the company clarified that no passwords, payment details, or trans
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