Explore how customer experience evolved from call centres to AI-powered journeys with empathy, mobile-first design, and proactive, omnichannel support. This article has been indexed from Silicon UK Read the original article: From Call Centres to Conversational Journeys: The Evolution of…
Category: Silicon UK
From Call Centres to Conversational Journeys: Head-to Head Interview
Legacy CX models relied on fragmented AI. Today’s leaders use holistic, adaptive automation to deliver seamless, empathetic, and predictive customer experiences. This article has been indexed from Silicon UK Read the original article: From Call Centres to Conversational Journeys: Head-to…
Samsung Chip Profit Drops Amidst AI Memory Delays
Samsung Electronics’ estimated profit for second quarter drops far more than expected as it struggles to capitalise on AI boom This article has been indexed from Silicon UK Read the original article: Samsung Chip Profit Drops Amidst AI Memory Delays
Baidu, Huawei Push Open-Source Shift With More AI Models
Baidu and Huawei, two of China’s biggest tech companies, release AI models as open source amidst rising competition This article has been indexed from Silicon UK Read the original article: Baidu, Huawei Push Open-Source Shift With More AI Models
Data-Labelling Firm Surge AI ‘Seeks $1bn’ In Funding Round
Surge AI seeks $1bn or more in first funding round, after competitor Scale AI attracts $14bn investment from Meta This article has been indexed from Silicon UK Read the original article: Data-Labelling Firm Surge AI ‘Seeks $1bn’ In Funding Round
TikTok Opens E-Commerce Operations In Japan
TikTok launches shopping features in Japan as it seeks to diversify outside of United States, where future remains uncertain This article has been indexed from Silicon UK Read the original article: TikTok Opens E-Commerce Operations In Japan
US Judge Says Huawei Must Face Criminal Trial
US district judge rejects Huawei’s bid to dismiss most federal criminal counts of intellectual property theft and bank fraud This article has been indexed from Silicon UK Read the original article: US Judge Says Huawei Must Face Criminal Trial
Cloudflare To Block AI Crawlers By Default
Online infrastructure company Cloudlfare to block AI crawlers for new customers by default as publishers seek accountability This article has been indexed from Silicon UK Read the original article: Cloudflare To Block AI Crawlers By Default
OpenAI Says No Plans To Deploy Google AI Chips
OpenAI says its AI lab has been testing AI chips from rival Google, but has no active plans to deploy them at scale This article has been indexed from Silicon UK Read the original article: OpenAI Says No Plans To…
Meta Restructures AI Efforts With New Unit
New Meta AI ‘superintelligence’ lab to be co-led by Alexandr Wang and ex-GitHub chief Nat Friedman as company plays catch-up This article has been indexed from Silicon UK Read the original article: Meta Restructures AI Efforts With New Unit
US Takes Down North Korean Fraud Ring
US Justice Department arrests one, charges eight others over laptop farms that served as cover for North Koreans to earn millions for regime This article has been indexed from Silicon UK Read the original article: US Takes Down North Korean…
Circle Applies To Create National Trust Bank After IPO Success
Crypto stablecoin firm Circle says applying to create national trust bank in US, after stock price more than doubles following IPO This article has been indexed from Silicon UK Read the original article: Circle Applies To Create National Trust Bank…
Google Buys Power From Nascent Fusion Project
Google signs deal with MIT spin-off Commonwealth Fusion Systems to guy power from planned grid-scale nuclear fusion plant This article has been indexed from Silicon UK Read the original article: Google Buys Power From Nascent Fusion Project
Meta, ByteDance Must Face Lawsuit Over ‘Subway Surfing’ Death
Judge rules Meta, ByteDance must face wrongful death lawsuit over Manhattan teen who died while riding on top of moving subway car This article has been indexed from Silicon UK Read the original article: Meta, ByteDance Must Face Lawsuit Over…
Meta Hires Four OpenAI Researchers For New Unit
Meta poaches four more prominent OpenAI researchers to join new superintelligence unit headed by Alexandr Wang This article has been indexed from Silicon UK Read the original article: Meta Hires Four OpenAI Researchers For New Unit
EU Says Meta Risks Daily Fines Over DMA Breach
European Commission says reviewing proposal from Facebook parent Meta to comply with DMA, non-compliance could mean retroactive fines This article has been indexed from Silicon UK Read the original article: EU Says Meta Risks Daily Fines Over DMA Breach
Meta Looks To Raise $29bn For AI Expansion – FT
Meta reportedly in talks with private capital players to raise $29bn in debt and equity to fund massive investments in AI data centres This article has been indexed from Silicon UK Read the original article: Meta Looks To Raise $29bn…
OpenAI ‘Rents Google Chips’ For AI Inference
Google persuades OpenAI to use its Tensor Processing Unit chips via Google Cloud for ChatGPT inference as OpenAI seeks to diversify This article has been indexed from Silicon UK Read the original article: OpenAI ‘Rents Google Chips’ For AI Inference
Microsoft In-House AI Chip Plans ‘Delayed By Six Months’
Microsoft’s plans for next-generation Braga chip reportedly set back by at least six months as it tries to ramp up AI competitiveness This article has been indexed from Silicon UK Read the original article: Microsoft In-House AI Chip Plans ‘Delayed…
Gartner: 40 Percent Of AI Agent Projects To Be Cancelled By 2027
Gartner finds many organisations likely to cancel agentic AI projects within two years amidst rising costs, immature use cases This article has been indexed from Silicon UK Read the original article: Gartner: 40 Percent Of AI Agent Projects To Be…