AWS Apologizes for Massive Outage That Disrupted Major Platforms Worldwide

Amazon Web Services (AWS) has issued an apology to customers following a widespread outage on October 20 that brought down more than a thousand websites and services globally. The disruption affected major platforms including Snapchat, Reddit, Lloyds Bank, Venmo, and several gaming and payment applications, underscoring the heavy dependence of the modern internet on a few dominant cloud providers. The outage originated in AWS’s North Virginia region (US-EAST-1), which powers a significant portion of global online infrastructure. 

According to Amazon’s official statement, the outage stemmed from internal errors that prevented systems from properly linking domain names to the IP addresses required to locate them. This technical fault caused a cascade of connectivity failures across multiple services. “We apologize for the impact this event caused our customers,” AWS said. “We know how critical our services are to our customers, their applications, and their businesses. We are committed to learning from this and improving our availability.”

While some platforms like Fortnite and Roblox recovered within a few hours, others faced extended downtime. Lloyds Bank customers, for instance, reported continued access issues well into the afternoon. Similarly, services like Reddit and Venmo were affected for longer durations. The outage even extended to connected devices such as Eight Sleep’s smart mattresses, which rely on internet access to adjust temperature and elevation. 

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