AI Emotional Monitoring in the Workplace Raises New Privacy and Ethical Concerns

As artificial intelligence becomes more deeply woven into daily life, tools like ChatGPT have already demonstrated how appealing digital emotional support can be. While public discussions have largely focused on the risks of using AI for therapy—particularly for younger or vulnerable users—a quieter trend is unfolding inside workplaces. Increasingly, companies are deploying generative AI systems not just for productivity but to monitor emotional well-being and provide psychological support to employees. 

This shift accelerated after the pandemic reshaped workplaces and normalized remote communication. Now, industries including healthcare, corporate services and HR are turning to software that can identify stress, assess psychological health and respond to emotional distress. Unlike consumer-facing mental wellness apps, these systems sit inside corporate environments, raising questions about power dynamics, privacy boundaries and accountability. 

Some companies initially introduced AI-based counseling tools that mimic therapeutic conversation. Early research suggests people sometimes feel more validated by AI responses than by human interaction. One study found chatbot replies were perceived as equally or more empathetic than responses from licensed therapists. This is largely attributed to predictably supportive responses, lack of judgment and uninterrupted listening—qualities users say make it easier to discuss sensitive topics. 

Yet

[…]
Content was cut in order to protect the source.Please visit the source for the rest of the article.