Written by Katie Barnett, Director of Cyber Security at Toro Solutions
Insider risk is still often framed around intent, with the focus placed on malicious employees, disgruntled contractors, or deliberate misuse of access for personal gain.
Those cases exist and they matter, but they are rarely where risk first begins, and they do not reflect how most insider-related incidents actually develop.
In reality, many cases take shape slowly and quietly. They are shaped by pressure, fatigue, disengagement, coercion, manipulation or personal strain rather than hostility. The behaviour that later causes harm is often preceded by long periods of stress, isolation, being influenced or unresolved workplace issues. By the time someone is formally labelled an insider threat,the opportunity for early, proportionate support has usually passed, and the organisation is left with far fewer options.
This is why treating insider risk purely as a disciplinary or compliance issue consistently falls short. In many situations, the underlying issue is one of wellbeing first, with security consequences following later, whether the organisation recognises that link or not.
The scale of the problem
Insiders are a significant and consistent factor in security incidents. Accenture[1] has reported that a significant proportion of security incidents involve insiders, many of which are linked not to sophisticated intent, but to frustration, opportunism, or poor judgement under pressure.
Research from the Ponemon Institute[2] also shows that many employees who leave an organisation take some form of sensitive data with them, often without seeing it as wrongdoing. These findings do not mean that most people are inherently risky. They show how easily people can justify their actions when they feel unsupported, unheard, or under strain.
Despite this, insider risk is still often pushed aside or handled in isolation. In many organisations it moves between HR, security, and legal teams without a shared understanding of what is really driving behaviour. When this happens, patterns are missed and early warning signs become normal, until a more serious incident finally brings the issue to senior attention.
How insider risk really develops
Insider risk rarely begins with a clear breach of policy. More often we find that it develops incrementally through small changes in behaviour that are easy to explain away, particularly in high-pressure or highly trusted roles.
Someone may start working excessive hours to manage workload, gradually bypassing controls that feel obstructive rather than protective. They may disengage from colleagues, become defensive when challenged, or withdraw from routine interaction. None of this suggests malicious intent in isolation, but it often marks the point at which judgement can begin to erode.
In roles with wide access and limited oversight, these issues can go unnoticed for a long time. As people grow more comfortable with the systems, informal shortcuts start to feel normal, and risk builds in the background. By the time leadership becomes aware, it’s often because something has already gone wrong.
In some cases, the influence is external. Individuals may be targeted by criminals, competitors or organised groups who exploit personal vulnerabilities, financial stress or emotional pressure. This does not always look like blackmail or explicit threats. It can begin with flattery, requests for small favours, or appeals to sympathy, and gradually escalate into access, information sharing or rule-bending that feels difficult to refuse.
Coercion does not always come from outside. In some environments it can arise internally through power imbalances, unrealistic expectations, or pressure from senior colleagues that makes i
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