Japanese e-commerce giant Askul Corporation confirmed that a ransomware attack carried out by the RansomHouse group led to the theft of about 740,000 customer records in October 2025. Askul, which is a major supplier of office supplies and logistics services owned by Yahoo! Japan, suffered a critical failure within their IT system due to the breach, forcing the company to shut down shipments to customers, including the popular retail chain Muji.
Compromised data includes approximately 590,000 business customer service records, 132,000 individual customer records, 15,000 records of business partners (outsourcers, agents, suppliers), and about 2,700 records of executives and employees across group companies.
Detailed information about the breach is not being disclosed by Askul to avoid further exploitation. The company is trying to individually contact affected customers and partners. It has reported the incident to Japan’s Personal Information Protection Commission and put in place long-term monitoring to mitigate the risk of misuse.
The RansomHouse group is known to conduct both d
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