Salesforce has confirmed it will not pay a ransom to an extortion group that claims to have stolen close to one billion records belonging to several of its customers. The company stated that it will not enter negotiations or make payments to any threat actor, reaffirming its policy of non-engagement with cybercriminals.
Extortion Group Claims to Have Breached Dozens of Salesforce Customers
The group behind the alleged theft calls itself “Scattered LAPSUS$ Hunters”, a name that appears to blend identities from three notorious cyber-extortion collectives: Scattered Spider, LAPSUS$, and ShinyHunters. Cybersecurity firm Mandiant, owned by Google, has been tracking this activity under the identifier UNC6040, though analysts say the group’s exact origins and membership remain unconfirmed.
According to Mandiant’s June report, the campaign began in May, when attackers used voice-based social engineering, or “vishing,” to trick employees at several organizations using Salesforce’s platform. Pretending to represent technical support teams, the callers persuaded employees to connect an attacker-controlled application to their company’s Salesforce environment. Once integrated, the app provided unauthorized access to stored customer data.
Security researchers described the tactic as simple but highly effective, since it relies on human trust rather than exploiting software v
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