Wake-Up Call for Cybersecurity: Lessons from M&S, Co-op & Harrods Attacks

The recent cyberattacks on M&S, Co-op, and Harrods were more than just security breaches — they served as urgent warnings for every IT leader charged with protecting digital systems. These weren’t random hacks; they were carefully orchestrated, multi-step campaigns that attacked the most vulnerable link in any cybersecurity framework: human error.

From these headline incidents, here are five critical lessons that every security leader must absorb — and act upon — immediately:

Here’s a harsh truth: the user is now your perimeter. You can pour resources into state-of-the-art firewalls, zero trust frameworks, or top-tier intrusion detection, but if one employee is duped into resetting a password or clicking a malicious link, your defenses don’t matter.

That’s exactly how these attacks succeeded. The threat actor group Scattered Spider, renowned for its social engineering prowess, didn’t need to breach complex systems — they simply manipulated an IT help desk employee into granting access. And it worked.

This underscores the need for security awareness program

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