Discord, the popular communication platform used by millions worldwide, has confirmed a data breach that compromised the systems of one of its third-party customer support providers. The incident, which occurred on September 20, 2025, allowed an unauthorized individual to gain access to a database containing user information linked to customer support interactions. Discord disclosed the breach in an official statement released on October 3, assuring users that the attack did not target its internal servers or primary infrastructure.
According to the company, the attacker infiltrated a third-party vendor that managed certain customer service functions on behalf of Discord. Once discovered, Discord immediately revoked the vendor’s access, launched an internal review, and appointed an external cybersecurity firm to conduct a forensic investigation. Law enforcement authorities have also been notified, and Discord says that the investigation remains ongoing.
Details of Compromised Information
Discord confirmed that the breach involved data submitted through customer support or Trust & Safety tickets. This included users’ names, email addresses, Discord usernames, IP addresses, and any messages or attachments exchanged with support representatives.
In addition, a limited amount of payment-related data was exposed. This information was restricted to payment type, purchase history, and the last fo
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