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Do you remember the name of your second-grade teacher? How about your maternal grandfather’s middle name? If you’ve ever forgotten a password, you’ve no doubt experienced the frustration of Knowledge-Based Authentication (KBA) firsthand when trying to gain access to one of your accounts. According to a Neustar poll conducted during a recent American Banker webinar, 63% of banks still wholly rely on KBA questions to authenticate a customer. It’s hard to believe that we live … More
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