Tata Communications enhanced its InstaCC platform with digital features to transform customer engagement of enterprises. It stitches a digital fabric that allows global enterprises and end users to connect across varied channels ranging from social media to web browsers to mobile applications and company websites. This allows global enterprises to engage with customers in an intelligent, seamless and user-friendly way, across their preferred channel. The InstaCC platform, a Contact Centre as a Service (CCaaS), strengthens … More
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