This article has been indexed from Help Net Security
ServiceNow announced ServiceNow Messaging Service to help organizations drive better service experiences from issue to resolution. Leveraging the Twilio platform, ServiceNow Messaging Service allows organizations to purchase SMS and WhatsApp directly from ServiceNow, making it easier to quickly integrate popular messaging platforms with ServiceNow workflows. This gives organizations another channel to engage with customers and employees, regardless of their location, and help quickly solve customer requests for a more seamless end-to-end experience. As the global … More
The post ServiceNow Messaging Service enables two‑way conversations between businesses and customers appeared first on Help Net Security.
Read the original article: ServiceNow Messaging Service enables two‑way conversations between businesses and customers