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Otava has strengthened its commitment to its customer-centric approach with the promotion of Cyndi Lyon to Chief Experience Officer. In this newly created role, Lyon is focused on clients’ end-to-end journey with Otava. She is a key contributor to the overall experience with an emphasis on continuous improvement to achieve the highest levels of customer satisfaction. To deliver exceptional client experiences, Lyon oversees the marketing and communications, product management, platform development, and customer success functions … More
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