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NICE launched CXone SmartReach following the acquisition of ContactEngine. CXone SmartReach is a comprehensive artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations – interacting with customers through their channels of choice even before they reach out for service. ContactEngine AI manages intelligent conversations, transforming the efficiency and costs of operations, and revolutionizing customer experience. NICE is reinventing next-gen smart digital experiences, proactively connecting consumers in innovative ways across their … More
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