Panamá’s mobile internet service providers have improved their commitments to transparency and user privacy, according to the new edition of IPANDETEC’s ¿Quien Defiende Tus Datos? (“Who Defends Your Data?”) report. The third edition, published today shows general progress in companies’ data protection policies and their public commitment to assess the legal grounds of law enforcement requests before handing over user data to the authorities. As in the last edition, IPANDETEC evaluated Claro (América Móvil), Tigo (Millicom), Digicel, and Más Móvil in their privacy policies and practices.
Claro made strides compared to previous reports thanks to its parent company, America Móvil’s publication of a global transparency report in 2021. This year, the provider finally received scores for publishing this type of report and for providing some insight about the procedure and legal framework the ISP follows when responding to government requests for user data.
Still, Tigo is once again the best ranked company. It was the only provider receiving full marks in two out of the seven of the report’s categories: judicial authorization and digital security. This year’s edition added two new parameters related to digital security. This time, the report checked whether companies have a protocol to inform their customers about data breaches and whether they make available digital security-related content to their users. Only Tigo scored well in these new parameters.
IPANDETEC has also made its evaluation of ISP data protection policies more strict. Now, to earn a full star, companies must provide information on data protection-related rights—known as “ARCO” rights (access, rectification, cancellation, and opposition to data processing)—and how users can exercise them. In this case, Tigo fell short along with Digicel.
All in all, IPANDETEC’s third edition shows a higher level of c
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