Security and network services are the top challenges for enterprises deploying or considering UCaaS and CCaaS technologies, and decision makers prefer bundled solutions that add security features, a software-defined network, and 24/7 performance monitoring, according to Masergy. The study analyzed responses from IT decision makers at global enterprises that are evaluating, planning to implement or have implemented UCaaS or CCaaS. Findings revealed that data security and network performance are the top two areas that IT … More
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