This article has been indexed from The Duo Blog
Follow the lives of three Duo designers as they work together to turn a user insight into a product update by sharing discoveries, embracing creativity, and making connections.
Part 1: Andrea makes a discovery
Andrea turns a corner onto Ashley Street and bounds up the stairs to the building. She takes out her badge and opens the door. Were it not for the green circle with “Duo” emblazoned on the front, you would have no idea it housed one of the nation’s top cybersecurity companies.
Duo’s headquarters in Ann Arbor, MI
Inside the Duo headquarters, the office is quietly coming to life. Walking through glass doors on the second floor, Andrea reaches the main gathering area: a wide open space with a brick fireplace and velvet couches. Smiles and murmurs of “morning” and “hey you” float by as she walks through. It feels safe, warm, and light. A large sticker of a daisy catches her eye. Be kinder than necessary. A Duo core value. It sets the tone of every space and every meeting, building trust between coworkers, and even people that haven’t yet met.
Inside the Duo office
Andrea gathers her laptop and slides into a nearby table, finding a spot in the sun and preparing for the morning’s work. She had spent the past six months designing a new Duo product—a portal called Duo Central where you can access all your work organization’s applications. It’s part of Duo’s evergrowing mission to make security easy and simple in the workplace. Now that the product had launched, she was busy collecting and analyzing feedback from users.
“Hey Andrea! How’s it going?” says a friendly voice.
Andrea looks up and grins. It’s Ivo, one of the design managers on the team and one of her closest work partners. She waves him over and he sits down, setting his morning coffee on the table.
“It’s going well, thanks!” says Andrea, “I was actually just looking at our latest user interviews. You know what’s interesting? Users are satisfied with the portal—but they shared lots of ideas for other things they could do there, too.”
“Oh, really? Like what?”
“I got a few examples from the sessions….they see it as a place for anything Duo, really!”
“Hmm that’s interesting….what el
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Read the original article: How Collaboration Happens at Duo