Hacker Hacked Multiple High-profile FIFA 22 Accounts by Phishing EA Support Agents

Electronic Arts (EA) has cited “human error” within its customer experience team for a recent wave of high-profile FIFA Ultimate Team account takeovers, with some individuals falling victim to a socially engineered phishing attack. 

EA initiated an inquiry after several top traders in FIFA’s Ultimate Team game complained that their accounts had been taken over and emptied of points and thousands of dollars in-game currency last week. Phishers were able to hack less than 50 top trader accounts by “exploiting human error” among EA’s customer care employees, according to a post on the company’s website on Tuesday. 

The company stated, “Utilizing threats and other ‘social engineering’ methods, individuals acting maliciously were able to exploit human error within our customer experience team and bypass two-factor authentication to gain access to player accounts.” 

Ultimate Team is an online soccer game in which players create virtual squads of real-life competitive players and compete against other online teams. Top traders acquire a substantial amount of in-game currency and points by exchanging individuals and forming diverse teams. 

EA eventually identified was a situation described online by traders who posted screenshots of unusual account behaviour, such as attackers calling EA’s customer service via the live chat feature and demanding that an account’s email address be altered. While many of these requests wer

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