Furniture Village Hit by a Week-Long Cyber Attack

Customers have been left ‘with nothing to sit on’ and unable to pay while waiting for sofas, beds, and tables as a result of a week-long cyber-attack on Furniture Village. The Slough-based store revealed yesterday that it had been the ‘subject of a cybersecurity attack,’ but that ‘to the best of its knowledge,’ no customer data had been disclosed. 

Internal systems are momentarily down, according to the company’s website, although orders are still being taken online and in stores. The problem was discovered six days ago, on May 29, when Furniture Village said that its systems were experiencing technical difficulties and that its phone lines had been disconnected. 

Customers have been complaining on social media for over a week about not being able to get refunds or contact customer service, as well as delays or cancellations in delivery. The company confessed in a tweet that deliveries are taking longer than normal since its ‘warehouses are currently operating manually.’ 

In a statement released yesterday, Furniture Village said: “Frustratingly, our company was recently the target of a cybersecurity attack, however, by immediately implementing security protocols, including shutting down the affected systems, we were able to restrict the scope of the attack. Thankfully, to the best of our knowledge, no personal data has been lost or compromised.” 

“We’re working around the clock to restore all system-related functions of the business as soon as it’s safe to do so. The business remains healthy, and our teams are focused on supporting our customers, resorting to manual pr

[…]
Content was cut in order to protect the source.Please visit the source for the rest of the article.

Read the original article: Furniture Village Hit by a Week-Long Cyber Attack