Read the original article: Employee Spotlight: Nurul Mohd-Reza, Customer Retention Specialist
Nurul Mohd-Reza knows how to empathize with the customers she serves. Her work with marginalized groups as a college student, she says, helped prepare her for when the pandemic turned many of her customers’ businesses upside down last March. Here she discusses what she’s learned after just 10 months in the industry and provides some […]
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Read the original article: Employee Spotlight: Nurul Mohd-Reza, Customer Retention Specialist