Daon IdentityX voice biometrics now available on Genesys’ Cloud CX platform

Daon has announced the availability of IdentityX voice biometrics on the Genesys AppFoundry. Leveraging the Genesys AudioHook API, the new integration delivers identity verification and proofing, mitigates fraudulent account-take-over (ATO) and increases the speed of customers moving through their desired workflows. This connectivity to Daon IdentityX is easy for Genesys customers to implement, and runs seamlessly in the background. This solution addresses a growing need among businesses: In 2021, incidents of fraud cost Americans $25 … More

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