Carpetright, an eminent flooring retailer in the UK, has fallen victim to a cyber attack, causing disruption to its operations and affecting hundreds of customer orders. Last week, hackers targeted the flooring specialist’s head office in Purfleet, Essex, by sending malware to gain unauthorised access. As a result, customers have been unable to place orders on the company’s website or in any of its 400 shops since last Thursday, when systems were taken offline. A spokesperson for the retailer expressed regret for any inconvenience caused, stating, “We are not aware of any customer or colleague data being impacted by this incident and are currently conducting tests and resetting systems, with investigations ongoing.”
The malware infiltration prompted a response from Carpetright’s IT security team, who took the drastic measure of taking the entire network offline to contain the threat and prevent further spread. As a result, essential systems crucial for day-to-day operations, including payroll information and employee booking portals, became inaccessible.
The consequences of the attack extended beyond the company’s internal operations, as phone lines remained down, leaving customers unable to reach support. Despite the disruption, company officials assured stakeholders that no customer or colleague data had been compromised.
Rising Threat of Cyber Attacks
The cyber attack on Carpetright comes amidst a concerning trend,
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