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Consumer reliance on applications and digital services has soared since the start of the COVID-19 pandemic. A new global study by Cisco AppDynamics, which examined the digital behaviors of more than 13,000 global consumers, also identified consumers now have a zero-tolerance policy for poor application experience and automatically place blame on the application and brand, no matter where a performance issue stems from. Consumers and the reliance on digital services Since the start of 2020, … More
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