<p>Contact centers sit at the intersection of customer experience, brand trust and operational efficiency. As customer expectations rise and AI becomes embedded in service operations, the challenges facing contact centers have grown more complex — and more consequential.</p> <p>Customer service…
Category: Search Security Resources and Information from TechTarget
Top 10 ransomware targets by industry
<p>Manufacturing remained ransomware operators’ most-targeted sector heading into 2026, according to analysis by threat researchers at cybersecurity services provider NordStellar. Other top targets by industry include IT firms, professional services providers and construction companies.</p> <p>Note, however, that — as for-profit…
Top incident response certifications to consider in 2026
<p>Incident responders detect, identify and contain cyberattacks to minimize damage on business operations. To effectively do this and be valuable members of the <a href=”https://www.techtarget.com/searchsecurity/definition/incident-response-team”>incident response team</a>, security professionals must know how to analyze logs, assemble and use an arsenal…
A leader’s guide to integrating EDR, SIEM and SOAR
<p>Modern network environments demand a cohesive and <a href=”https://www.techtarget.com/searchsecurity/The-ultimate-guide-to-cybersecurity-planning-for-businesses”>comprehensive security posture</a> as attack surfaces expand and hybrid environments become more complex.</p> <p>Endpoint detection and response, security information and event management and security orchestration, automation and response are three essential tools…
Secure MCP servers to safeguard AI and corporate data
<p>The deployment of AI for business use cases has become a major enterprise priority. But to reap AI’s potentially game-changing productivity and innovation benefits, organizations must connect large language models to their internal data and services. Enter Model Context Protocol…
Why organizations need cloud attack surface management
<div> <div> <p paraeid=”{391f7bcb-7164-4bda-b387-679b7c275a0e}{29}” paraid=”781871645″><span xml:lang=”EN-US” data-contrast=”auto”>As more organizations move to public cloud environments, they’re finding that their attack surfaces are no longer fixed perimeters but instead a constantly shifting collection of services, identities, APIs and configurations. Traditional security tools,…
Top 7 reasons incident response plans fail
<p>Like the best-laid plans of mice and men, even the best-intentioned cybersecurity <a href=”https://www.techtarget.com/searchsecurity/definition/incident-response”>incident response</a> plans can go awry. When they do, the consequences can be ugly, as many organizations have discovered in recent years.</p> <p>A 2025 survey of 1,700…
Top 19 contact center platforms of 2026
<p>Contact center software has existed since the dawn of digital contact centers decades ago. But, in recent years, the contact center software industry has changed significantly.</p> <p>New technologies, such as generative AI, have spawned powerful and innovative contact center features.…
Top open source and commercial threat intelligence feeds
<p>Cybersecurity threat intelligence feeds play an important role in security. They detail current attacks and their sources. These characteristics, better known as <a href=”https://www.techtarget.com/searchsecurity/definition/Indicators-of-Compromise-IOC”>indicators of compromise</a>, include, among other factors, IP addresses, domain names, URLs, email addresses, malware file hashes…
10 must-have security technologies in 2026
<p>The ever-evolving threat landscape looks particularly ominous to security executives scanning the 2026 horizon.</p> <p>CISOs and their teams are bracing for more sophisticated, challenging and targeted <a href=”https://www.techtarget.com/searchsecurity/feature/AI-powered-attacks-What-CISOSs-need-to-know-now”>AI-enabled cyberattacks</a>. They’re anticipating more geopolitically motivated attacks. And they’re seeing their organizations’…
Quantifying cyber risk at Netflix, Highmark Health: Case studies
<p>In 2019, CISO Omar Khawaja set out to transform the compliance-driven security culture at Highmark Health — a nonprofit healthcare company based in Pittsburgh — to one focused on business outcomes and risk.</p> <p>Khawaja turned to the <a href=”https://www.techtarget.com/searchsecurity/tip/Using-the-FAIR-model-to-quantify-cyber-risk”>Factor Analysis…
News brief: Patch critical and high-severity vulnerabilities now
<p>More than 48,000 Common Vulnerabilities and Exposures were tracked in the CVE database in 2025, up approximately 20% from 2024 and 66% from 2023. If these trends continue, the number of CVEs in 2026 could reach anywhere from 57,600 to…
5 deepfake detection tools to protect enterprise users
<p>As tools to create deepfakes become more sophisticated, affordable and accessible, CISOs should prepare for a growing number of <a href=”https://www.techtarget.com/searchsecurity/tip/Real-world-AI-voice-cloning-attack-A-red-teaming-case-study”>social engineering attacks that hinge on fraudulent audio and video</a>. In the coming months and years, many enterprise end users…
Cybersecurity and business needs: A CISO’s 2026 outlook
<p>CISOs have a lot on their plate — and it’s only going to get fuller in the coming year.</p> <p>The role traditionally defined as a threat defender <a href=”https://www.techtarget.com/searchsecurity/tip/The-CISO-evolution-From-security-gatekeeper-to-strategic-leader”>has evolved</a> to include that of a business strategist. Where once CISOs…
5 steps to ensure HIPAA compliance on mobile devices
<p>Complying with <a href=”https://www.techtarget.com/searchhealthit/definition/HIPAA”>HIPAA</a> on mobile devices is no longer just a technical exercise. As smartphones and tablets become part of everyday clinical workflows, organizations must be able to demonstrate who can access protected health information, under what conditions and…
5 steps to approach BYOD compliance policies
<p>Endpoint usage policies must evolve as user behavior, device ownership models and regulatory expectations continue to shift. BYOD endpoints present especially complicated challenges for organizations, which have to ensure all endpoints meet data privacy and security regulations, despite not owning…
10 cybersecurity trends to watch in 2026
<p>As cybersecurity leaders begin 2026, they face yet another year of escalations. The attack surfaces they defend are becoming bigger and more complex, while the risks and threats facing their organizations are increasing in volume, velocity and sophistication.</p> <p>It’s a…
News brief: Email scams highlight need for employee vigilance
<p>A workday for many employees involves sorting through a seemingly endless flow of emails and meeting invitations. Some are important. Some are not. Some are downright dangerous.</p> <p>As this week’s featured news shows, bad actors won’t let up on inserting…
18 enterprise email security best practices for 2026
<p>Email security best practices haven’t changed much over the years: Use strong passwords, block spam, don’t trust offers that seem too good to be true and verify requests — even from known entities.</p> <p>These longstanding practices, however, have not stopped…
Top 8 cybersecurity predictions for 2026
<p>Look into our cybersecurity crystal ball for the rest of 2026, and you probably won’t be surprised to see a familiar acronym appear: AI.</p> <p>What’s new this year is that — three years after ChatGPT first burst into public consciousness…