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The prolonged pandemic has already brought many changes to the workplace, and according to a TELUS International survey, 90% of U.S. employees believe bots will play a key role as companies transition from temporary hybrid and remote working models to more permanent virtual constructs. Bots – software applications that are programmed to do certain tasks without human intervention – have already experienced a surge in demand due to the pandemic, and 84% of respondents expect … More
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