After a Cybersecurity Incident, the Indigo Website is Still Offline

Indigo’s website is still down almost a week after what appears to be a cyberattack. This left the retailer with more questions than answers, leaving customers wondering what could have happened. 

It appears that the bookseller’s website, which was listed on the TSX, turned dark on Wednesday, February 8. If you were trying to make a return or purchase an item using a debit, credit, or gift card and needed to do so, Indigo’s brick-and-mortar stores were unable to process your transaction, which left you with no choice but to return or purchase an item using cash. 

It was reported to the company within a few hours that it had encountered a cyber security issue. The company communicated with its customers via its social media channels in the aftermath. 

During the weekend, the company had been making progress in restoring most physical store functionality, except for the ability to process returns as part of its response to the incident, which included changing the in-store payment technology.  

Although the website has been down for almost a week, the site remains down as of Tuesday afternoon. 

This is bad news for the business since it means that any online sales in the future will not be able to be processed

[…]
Content was cut in order to protect the source.Please visit the source for the rest of the article.