A canceled flight. A missed connection. A refund that has yet to arrive. When travelers need urgent help, they often turn to search engines, social media, or AI tools to find a customer support number. Threat actors are increasingly exploiting that moment of urgency. In our previous investigation, Scammers Are Watching Airline Complaints and Posing as Customer Support, Check Point Exposure Management researchers uncovered scammers monitoring airline complaints on social media and impersonating customer support representatives. Check Point Exposure Management researchers identified a related campaign that targets an earlier point in the support journey: the search for help itself. Threat […]
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How Fraudulent Airline Support Numbers Exploit Search Results and AI-Generated Answers