Check Point uncovers thousands of fake support accounts, with hundreds more appearing every day A delayed flight. Missing luggage. A refund that never arrived. For frustrated customers, social media has become a direct route to customer support. They tag the company, explain the problem, and wait for a response. However, threat actors are watching those same conversations. A Check Point Exposure Management investigation uncovered a coordinated social engineering campaign in which scammers monitor public complaints, impersonate customer support accounts, and approach customers seeking help. Researchers engaged directly with the scammers and followed the attack from the first social media interaction […]
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