The Approved-App Blind Spot: When Sanctioned AI Becomes Shadow AI

At 9:03, an employee opens an approved AI assistant with a corporate account and asks it to summarize launch notes. At 9:27, a feature they need is unavailable in the enterprise version. They open the same service through a personal account and continue working. At 10:11, the CRM displays a new AI sidebar after a routine SaaS update. It can summarize customer records, draft follow-ups, and connect to the calendar. At 11:06, a browser extension offers to carry meeting notes from one application into another. One click later, a second AI service has joined the workflow. The employee has not […]

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