8×8 has released a set of platform updates to the 8×8 Platform for CX that target the operational gaps most commonly stalling organizations, including AI deployments requiring months of integration, queues IT teams cannot monitor in real time, customers abandoning sessions at login, agents stretched across simultaneous digital interactions without visibility into where their attention is going, and CRM integrations limited to natively supported platforms. The updates, spanning AI agent development, analytics, mobile authentication, and … More
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