Renowned Computer Science professor Pedro Domingos has sparked intense online debate with his striking prediction that Salesforce will be the first major technology company destroyed by artificial intelligence. Domingos, who serves as professor emeritus of computer science and engineering at the University of Washington and authored The Master Algorithm and 2040, shared his bold forecast on X (formerly Twitter), generating over 400,000 views and hundreds of responses.
Domingos’ statement centers on artificial intelligence’s transformative potential to reshape the economic landscape, moving beyond concerns about job losses to predictions of entire companies becoming obsolete. When questioned by an X user about whether CRM (Customer Relationship Management) systems are easy to replace, Domingos clarified his position, stating “No, I think it could be way better,” suggesting current CRM platforms have significant room for AI-driven improvement.
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Online commentators elaborated on Domingos’ thesis, explaining that CRM fundamentally revolves around data capture and retrieval—
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