Cybercriminals are getting smarter. Not by developing new types of malware or exploiting zero-day vulnerabilities, but by simply pretending to be helpful IT support desk workers. Attackers affiliated with the 3AM ransomware group have combined a variety of different techniques to trick targeted employees into helping them break into networks. It works like this. First, a company employee finds their inbox bombarded with unsolicited emails within a short period of time, making it practically impossible to work effectively. At the same time, the attackers call the employee pretending to come…